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	<title>Collaborative Strategy Guild &#187; Social Software</title>
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		<title>IBM&#8217;s Social Business Gambit &#8211; What do I think?</title>
		<link>http://khobert.blogspot.com/2012/02/ibms-social-business-gambit-what-do-i.html</link>
		<comments>http://khobert.blogspot.com/2012/02/ibms-social-business-gambit-what-do-i.html#comments</comments>
		<pubDate>Thu, 02 Feb 2012 20:37:00 +0000</pubDate>
		<dc:creator>Karen Hobert</dc:creator>
				<category><![CDATA[IBM]]></category>
		<category><![CDATA[IBM Lotus]]></category>
		<category><![CDATA[Social business]]></category>
		<category><![CDATA[Social Software]]></category>

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<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">mso</span>-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">ascii</span>-theme-font:minor-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">latin</span>; <span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">mso</span>-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">fareast</span>-font-family:"ＭＳ 明朝"; <span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">mso</span>-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">fareast</span>-theme-font:minor-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">fareast</span>; <span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">mso</span>-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">hansi</span>-font-family:<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">Cambria</span>; <span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">mso</span>-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">hansi</span>-theme-font:minor-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">latin</span>; <span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">mso</span>-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">bidi</span>-font-family:"Times New Roman"; <span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">mso</span>-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">bidi</span>-theme-font:minor-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">bidi</span>; <span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">mso</span>-<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">fareast</span>-language:<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">JA</span>;}p.<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">MsoListParagraphCxSpLast</span>, <span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">li</span>.<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">MsoListParagraphCxSpLast</span>, div.<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">MsoListParagraphCxSpLast</span> {<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">mso</span>-style-priority:34; 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<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">mso</span>-level-number-position:right; margin-left:4.75in; text-indent:-9.0pt;}<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">ol</span> {margin-bottom:0in;}<span style="background: none repeat scroll 0% 0% yellow;" class="goog-spellcheck-word">ul</span> {margin-bottom:0in;}--></style>       <br /><div class="MsoNormal">In my <a href="http://khobert.blogspot.com/2012/01/ibms-social-business-gambit.html" >last post</a> I outlined what I consider IBM’s Social Business gambit coming out of the Lotusphere/Connect 2012 conference this month. But I really didn't get into my opinions whether I think it will work. So, here goes...</div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b style="mso-bidi-font-weight: normal;">Am I buying it?</b></div><div class="MsoNormal">Yes, the message. The IBM Social Business gambit and re-brand away from the Lotus marque is primarily a marketing message. Overall IBM clearly articulated and streamlined its message on the communications/collaboration tools market. I think this is a very good start. Quite frankly, given the current market and competition, it’s about the only option IBM had. The good news is that they are doing it. </div><div class="MsoNormal"><br /></div><div class="MsoNormal">To expand, IBM’s Social Business market strategy is a re-tooled perspective on where communications/collaboration has been heading for a long time. Bottom-line, the problems we trying to solve are not new; just there’s new technology to help us get things done. As Linda Stone <a href="http://lindastone.net/2010/06/30/dee-hocks-1996-quote/" >explains</a> we be been moving through evolutionary phases of technology changing how we work. Right now were evolving towards understanding our information by being able to use it more effectively:</div><div class="MsoNormal"><br /></div><blockquote class="tr_bq"><div class="MsoNormal"><span style="mso-bidi-font-family: &quot;Times New Roman&quot;; mso-fareast-font-family: &quot;Times New Roman&quot;;">Today, we are Knowledge Workers evolving into Understanding Workers. &nbsp;Understanding Workers use technology to anticipate, judge and act.</span></div></blockquote><div class="MsoNormal"><br /></div><div class="MsoNormal">This idea fits nicely with Sir Tim Berners-Lee’s Lotusphere keynote in which he spoke about being on the cusp of the semantic web. Longstanding technology that has served us well is fraying at the edges in a continually connected, multi- device, big data working world. Information management is going from find-ability to connect-ability. </div><div class="MsoNormal"><br /></div><div class="MsoNormal">The problem for most enterprises is how to provide for Understanding Workers and what it means operationally. That’s what IBM is attempting to address by shifting the conversation to Social Business and away from why e-mail stinks. Changing the topic reboots the conversation and refocuses the issues to the cultural shift that enterprises need to go through to get to the other side. So am I buying the changed conversation and the idea of the social business? Yes. </div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b style="mso-bidi-font-weight: normal;">Will companies buy it?</b></div><div class="MsoNormal">Hard to say, but customers are looking for innovation, and that usually is a new conversation even if the problem is the same. Social software solutions are not streamlined today, although many are coming closer (e.g., Salesforce.com) or are well enabled to do so (e.g., Jive’s December 2011 $120M IPO). <span style="mso-spacerun: yes;">&nbsp;</span>But just when the business begins to take an active interest in the technological culture of the firm, the way workers access information and each other has exploded into a complex matrix of devices, technologies, and solutions.</div><div class="MsoNormal"><br /></div><div class="MsoNormal">Delivering a reassuring message about how IBM understands enterprise issues and providing understandable approaches to new technology complexities offer customers a sound starting point. IBM has got to feel confident about it, and it’s clear that they do.</div><div class="MsoNormal"><br /></div><div class="MsoNormal">However, it is a guarded IBM installed-based that IBM is running this by first. A market message is only good if it garners interest; the success of a strategy is in the technology execution and delivery. Redefining the conversation and demonstrating what life might be like only goes so far. Success depends on whether or not customers can comfortably replicate the experience being demonstrated to them. </div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b style="mso-bidi-font-weight: normal;">Will IBM win?</b></div><div class="MsoNormal">They way I see it, IBM has three hurdles to clear in order for the social business gambit to pay off:</div><div class="MsoNormal"><br /></div><div class="MsoListParagraphCxSpFirst" style="margin-left: .75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -.25in;"><span style="mso-bidi-font-family: Cambria; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Cambria; mso-fareast-theme-font: minor-latin;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>Technology delivery</div><div class="MsoListParagraphCxSpMiddle" style="margin-left: .75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -.25in;"><span style="mso-bidi-font-family: Cambria; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Cambria; mso-fareast-theme-font: minor-latin;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>Market disruption</div><div class="MsoListParagraphCxSpLast" style="margin-left: .75in; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: -.25in;"><span style="mso-bidi-font-family: Cambria; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Cambria; mso-fareast-theme-font: minor-latin;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>New competitors</div><div class="MsoNormal"><br /></div><div class="MsoNormal">Proof of the technology is in the execution. IBM needs to stay the course and execute its technology and delivery well. I didn't get to see the technical presentations at Lotusphere/Connect 2012. Combine that with IBMs increasing coyness to reveal the inner workings of its technology and it's hard to for me honestly evaluate whether the technology is sound. Given IBMs performance over the last 4 years I am cautiously optimistic.</div><div class="MsoNormal"><br /></div><div class="MsoNormal">In its last major communications/collaboration software change-up IBM effectively sold the message of a new beginning to many customers. The long awaited Domino 8.0 and the Eclipse-based client (delivered in August 2007) provided a B12 perception booster for customers eagerly awaiting improvements to a haggard code-base. The message worked, staving off customer defections temporarily, but the technology of the updated system was not as promised. This caused a lot of buyer’s remorse and IBM struggling to keep its customer-base intact. </div><div class="MsoNormal"><br /></div><div class="MsoNormal">Even the die hard, bleed yellow folks were exasperated. Attributed by some to the offshoring of development and the decimation of the US development and QA, the execution of the early Notes/Domino 8.0.x code stream opened the doors for competitors and other IBM Lotus technologies (i.e., Connections) to swoop in and displace the Lotus crown jewels. Note, general consensus is that the 8.5 release of Notes/Domino at the end of 2008 was much more stable as are subsequent releases, most recently version 8.5.3 released in October 2011.</div><div class="MsoNormal"><br /></div><div class="MsoNormal">More recently IBM has placed its marketing focus on the front end and user experience of its communication/collaboration tools. This approach has been successful in capturing the attention of the business buyers, however, the once-bitten, twice shy effect of unrealized Domino 8.0 promises has left a degree of skepticism in customer’s minds that IBM continues to contend with. <span style="mso-spacerun: yes;">&nbsp;</span></div><div class="MsoNormal"><br /></div><div class="MsoNormal">Which comes to market disruption. A frustrated customer-base makes for easy fishing by competitors, and both Microsoft and Google have been casting long lines with varying success. For IBM to succeed it needs to be disruptive enough not only to stop this feeding frenzy and but also for its competitors to stop writing IBM off. <span style="mso-spacerun: yes;">&nbsp;</span>IBM needs to make it a goal to get its competitor’s sales reps to start complaining about IBM disruption.</div><div class="MsoNormal"><br /></div><div class="MsoNormal">On the one hand IBM could simply write off the likes of Cisco, Google, Microsoft and Oracle as being behind the social times, however that would be short-sighted since these business have large customer bases in other areas that can be leveraged for new technologies, no matter how passé their messages seem.</div><div class="MsoNormal"><br /></div><div class="MsoNormal">It’s not only the usual suspects that comprise the social IT market. IBM, by changing the discussion, wittingly or not, jumped into a competitive pool that includes a new breed of providers. In addition to the known entities, IBM will need to fend off a variety of social software sharks including, Jive, SocialText, Salesforce.com, and Yammer.</div><div class="MsoNormal"><br /></div><div class="MsoNormal">The competition boils down to gaining the attention of customers – existing and new - enough to be disruptive. With this many players the market share will be diluted until acquisitions and dropouts consolidate the market place. Until then IBM will need to gain the attention of customers that have lots of choices and little (for now) internal direction on where to go. </div><div class="MsoNormal"><br /></div><div class="MsoNormal"><b style="mso-bidi-font-weight: normal;">Final words</b></div><div class="MsoNormal">Overall my analysis is, it depends. It depends on what IBM can and will deliver. It depends on whether or not IBM can become disruptive enough to gain new customers in a crowded market place. It depends on if IBM can compete against a new breed of competitor. </div><div class="MsoNormal"><br /></div><div class="MsoNormal">Ok, pretty wishy-washy, but here’s what I will say. IBM’s Social Business message is a good start to driving the mindset of the market, and if IBM manages to get it to trickle into its sales and development ranks, then IBM is on the right path to restoring customer confidence and sparking innovation. Since the social market is hardly a vacuum these days, IBM will need to get more down and dirty to influence things. Although I am doubtful about the likelihood of IBM doing this, a couple strategic acquisitions would go a long way to thinning the competition and is likely to gain customer confidence in IBM’s commitment to social business. </div><div class="MsoNormal"><br /></div><div class="MsoNormal">I predict that IBM will succeed in attracting business buyer interest with its Social Business message but it will likely stumble on the same hurdles that have challenged IBM in the past, including staying on message throughout the IBM organization; a cultural shift that IBM has yet to accomplish. </div><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/6973405408608267122-2214175177259730043?l=khobert.blogspot.com' alt='' /></div>]]></content:encoded>
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		<title>IBM&#8217;s Social Business Gambit</title>
		<link>http://khobert.blogspot.com/2012/01/ibms-social-business-gambit.html</link>
		<comments>http://khobert.blogspot.com/2012/01/ibms-social-business-gambit.html#comments</comments>
		<pubDate>Wed, 25 Jan 2012 21:34:00 +0000</pubDate>
		<dc:creator>Karen Hobert</dc:creator>
				<category><![CDATA[IBM Lotus]]></category>
		<category><![CDATA[lotusphere]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[IT Strateggy]]></category>

		<guid isPermaLink="false">http://collaborativestrategyguild.com/?guid=eea23d3e6c5d280fa57f8a0f1ef45fc4</guid>
		<description><![CDATA[Although I did not attend the IBM Lotusphere 2012 and Connect 2012 events in Orlando last week, I managed to wake up early enough (I'm in California) to watch the Opening General Session (OGS) and Keynote live-streams. These main "messaging" sessions are IBM's opportunity to tell its customer and partner base how it sees the current communication/collaboration/productivity IT market and what IBM plans to do about it. Largely the message includes a resolute - and not unexpected - re-branding strategy that shifts the discussion away from old themes to contemporary technology for business trends. Once again IBM is trying to keep at the front of the Business IT pack with the hope of driving the market and minds of business...  Continue reading: <a href="http://khobert.blogspot.com/2012/01/ibms-social-business-gambit.html" target="_blank">IBM&#8217;s Social Business Gambit</a></p>]]></description>
			<content:encoded><![CDATA[Although I did not attend the IBM Lotusphere 2012 and Connect 2012 events in Orlando last week, I managed to wake up early enough (I'm in California) to watch the Opening General Session (OGS) and Keynote live-streams. These main "messaging" sessions are IBM's opportunity to tell its customer and partner base how it sees the current communication/collaboration/productivity IT market and what IBM plans to do about it. Largely the message includes a resolute - and not unexpected - re-branding strategy that shifts the discussion away from old themes to contemporary technology for business trends. Once again IBM is trying to keep at the front of the Business IT pack with the hope of driving the market and minds of business buyers. The idea is to start a new game, Social Business, and 2012 is the season opening. <br /><br /><b>The Gambit</b><br /><blockquote class="tr_bq"><a href="http://www.thefreedictionary.com/gambit" >gam·bit</a> &nbsp;(gmbt)<br />n.<br />1. An opening in chess in which a minor piece, or pieces, usually a pawn, is offered in exchange for a favorable position.<br />2. A maneuver, stratagem, or ploy, especially one used at an initial stage.<br />3. A remark intended to open a conversation.</blockquote>It's clear that IBM has spent a lot of time considering its Social Business marketing strategy and how to dovetail a re-branding of the increasingly thread-worn Lotus marque. That consideration is showing up as a more focused IBM that is betting on a branding trifecta:<br /><ol><li>Social: more seamless integration of social tools with productivity tools and enterprise information</li><li>Mobile: consistent access and experience on different devices</li><li>Connect: information and people through a range of communication and collaboration experience </li></ol>Not only is this a message customers (i.e., buyers) can hang their hat on, but it's competitively targeted at IBM's rival's weaknesses. This is most evident when looking at Microsoft's 2011 strategy that has been marked by an anemic social message, the inability to disrupt the mobile market (although WM 7.5 is getting some good press traction), and siloed productivity tools.<br /><br />IBM's gambit includes the sacrificing of the Lotus brand; although not dead yet, it's been relegated to the back-seat with IBM Connections at the driver's seat. Notes Mail, Quickr, and Domino applications are now playing second fiddle to Social Messaging, Content Analytics, and XPages in the IBM Social Business strategy. It's as if IBM went to the spa and came out looking like a teenager. <br /><br />This isn't all bad but the proof obviously comes in how the strategy attracts customers and if the follow-through and technology meet IBM's ambition. As one attendee tweeted during the OGS: "The geek aspect of all this is great. But will non-geeks embrace the cultural implications of all this?" (@duffbert). <br /><br /><b>Raising Bars</b><br />No matter though, IBM is confident. The teenage awkwardness we've seen at previous Lotuspheres has moved into young adulthood. Although there were some rocky moments - especially around the Websphere versus everything else message - this is not the clumsy and seemingly confused IBM of the past. IBM raised many bars at this year's events that are likely to have a bolstering impact on its customer and partner base. Overall the quality level of the streamed sessions was a step up from events over the last several years.<br /><br />I am pleased that IBM finally invested in live streaming of important sessions. The insular, "you gotta be here to get it" attitude, was quite frankly insulting, especially coming from a company that sold communications products. It's as if IBM really got what it means to be social. Not only that but also the quality of the IBM web sites for Lotusphere and Connect were easy to navigate and use. <br /><br />IBM also brought in A-list guest speakers. Instead of parading in partner and customer honchos, although there were some, IBM also invited key industry thinkers and figures such as <a href="http://en.wikipedia.org/wiki/Tim_Berners-Lee" >Sir Tim Berners-Lee</a>, <a href="http://www.guykawasaki.com/" >Guy Kawasaki</a>, Manoj Saxsena (OK he's IBM but it's Watson), <a href="http://williamctaylor.com/" >Bill Taylor </a>(FAST Company). These talks gave the event a world-class feeling with TED-style lectures that inspired discussion on how new technology in business is changing how we do our work.<br /><br />Lastly, as always, the IBM press and analyst team worked the media. And although there was the usual coverage with press announcements, twittering, and blog posts (ah hem), IBM managed to also get some well-timed ink with attention grabbing headlines, such as: "<a href="http://www.wired.com/wiredenterprise/2012/01/luis-suarez/" >IBM Gives Birth to the Amazing E-mail-less Man</a>*" (Wired) and "<a href="http://computerworld.co.nz/news.nsf/news/sharepoint-is-a-document-coffin-says-ibm" >SharePoint is a 'document coffin,' says IBM</a>"(Computerworld).<br /><br /><b>Game On</b><br />In the IBM realm it's "Game On!" challenging competitors to join the scrimmage with IBM's new rules.&nbsp; Now let's see how, or if, IBM's competitors join or if they will start or continue their own game. In competitor's circles IBM Lotus customers have become installed base point fodder as they compete among themselves. Now that the new game has begun IBM needs to stay the course and make sure it delivers quality technology that will strengthen and grow its fan base. Should IBM catch the attention of business customers and revive ties to the IBM brands enough to unsteady the competition then the Social Business gambit may be just what IBM needed.<br /><br />*Although it's really not true, more like the "amazing e-mail emancipated man"<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/6973405408608267122-5723264758461393708?l=khobert.blogspot.com' alt='' /></div>]]></content:encoded>
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		<title>Which company is more social?</title>
		<link>http://khobert.blogspot.com/2010/05/which-company-is-more-social.html</link>
		<comments>http://khobert.blogspot.com/2010/05/which-company-is-more-social.html#comments</comments>
		<pubDate>Wed, 19 May 2010 17:33:00 +0000</pubDate>
		<dc:creator>Karen Hobert</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[Social Software]]></category>

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		<description><![CDATA[<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://4.bp.blogspot.com/_Zmo4Z016Iu8/S_Qk1nPz59I/AAAAAAAABqc/c3m6cysHOjQ/s1600/socialcompanies-fr3.png"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 134px; height: 320px;" src="http://4.bp.blogspot.com/_Zmo4Z016Iu8/S_Qk1nPz59I/AAAAAAAABqc/c3m6cysHOjQ/s320/socialcompanies-fr3.png" alt="" id="BLOGGER_PHOTO_ID_5473039950648960978" border="0" /></a><br />Nice graphics and details on the use of social media at top firms. I find the IBM numbers low, probably because IBM has so many private social networks which would not be reflected in these charts. So does that mean that Microsoft personnel use public social networks more because the company hasn't establish strong private social networks? Or is IBMs lower use of public networks a sign of weaker ties to external connections?<br /><br />Click <a href="http://www.flowtown.com/blog/which-companies-are-most-social?display=wide">here</a> to full chart.<br /><img src="file:/Users/khobert/Desktop/socialcompanies-fr3.png" alt="" /><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/6973405408608267122-5498716774932897491?l=khobert.blogspot.com' alt='' /></div>  Continue reading: <a href="http://khobert.blogspot.com/2010/05/which-company-is-more-social.html" target="_blank">Which company is more social?</a></p>]]></description>
			<content:encoded><![CDATA[<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://4.bp.blogspot.com/_Zmo4Z016Iu8/S_Qk1nPz59I/AAAAAAAABqc/c3m6cysHOjQ/s1600/socialcompanies-fr3.png"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 134px; height: 320px;" src="http://4.bp.blogspot.com/_Zmo4Z016Iu8/S_Qk1nPz59I/AAAAAAAABqc/c3m6cysHOjQ/s320/socialcompanies-fr3.png" alt="" id="BLOGGER_PHOTO_ID_5473039950648960978" border="0" /></a><br />Nice graphics and details on the use of social media at top firms. I find the IBM numbers low, probably because IBM has so many private social networks which would not be reflected in these charts. So does that mean that Microsoft personnel use public social networks more because the company hasn't establish strong private social networks? Or is IBMs lower use of public networks a sign of weaker ties to external connections?<br /><br />Click <a href="http://www.flowtown.com/blog/which-companies-are-most-social?display=wide">here</a> to full chart.<br /><img src="file:/Users/khobert/Desktop/socialcompanies-fr3.png" alt="" /><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/6973405408608267122-5498716774932897491?l=khobert.blogspot.com' alt='' /></div>]]></content:encoded>
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		<title>The Evolution of Privacy on Facebook</title>
		<link>http://khobert.blogspot.com/2010/05/evolution-of-privacy-on-facebook.html</link>
		<comments>http://khobert.blogspot.com/2010/05/evolution-of-privacy-on-facebook.html#comments</comments>
		<pubDate>Fri, 14 May 2010 18:56:00 +0000</pubDate>
		<dc:creator>Karen Hobert</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Privacy]]></category>
		<category><![CDATA[Social Software]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[Seems that <span class="blsp-spelling-error" id="SPELLING_ERROR_0">Facebook</span> is the latest privacy poster-child highlighting the strains that come between a service provider seeking a way to cash-in on our desire to socialize and the responsibility the provider assumes to protect its users.<br /><br />Recent blog posts and articles have recently come out on the (<span class="blsp-spelling-error" id="SPELLING_ERROR_1">de</span>)evolution of privacy on <span class="blsp-spelling-error" id="SPELLING_ERROR_2">Facebook</span> since 2005. Kurt <span class="blsp-spelling-error" id="SPELLING_ERROR_3">Opsahl</span> of the <a href="http://www.eff.org/">EFF</a> provides an handy <a href="http://www.eff.org/deeplinks/2010/04/facebook-timeline">timeline of changes</a> to <span class="blsp-spelling-error" id="SPELLING_ERROR_4">Facebook's</span> Terms of Service through the years. This posting prompted Matt <span class="blsp-spelling-error" id="SPELLING_ERROR_5">McKeon</span> at IBM Research's <a href="http://www.research.ibm.com/social/">Center for Social Software</a> to create a more specific timeline and i<a href="http://mattmckeon.com/facebook-privacy/">nteractive chart</a> (click on image below for link to interactive...  Continue reading: <a href="http://khobert.blogspot.com/2010/05/evolution-of-privacy-on-facebook.html" target="_blank">The Evolution of Privacy on Facebook</a></p>]]></description>
			<content:encoded><![CDATA[Seems that <span class="blsp-spelling-error" id="SPELLING_ERROR_0">Facebook</span> is the latest privacy poster-child highlighting the strains that come between a service provider seeking a way to cash-in on our desire to socialize and the responsibility the provider assumes to protect its users.<br /><br />Recent blog posts and articles have recently come out on the (<span class="blsp-spelling-error" id="SPELLING_ERROR_1">de</span>)evolution of privacy on <span class="blsp-spelling-error" id="SPELLING_ERROR_2">Facebook</span> since 2005. Kurt <span class="blsp-spelling-error" id="SPELLING_ERROR_3">Opsahl</span> of the <a href="http://www.eff.org/">EFF</a> provides an handy <a href="http://www.eff.org/deeplinks/2010/04/facebook-timeline">timeline of changes</a> to <span class="blsp-spelling-error" id="SPELLING_ERROR_4">Facebook's</span> Terms of Service through the years. This posting prompted Matt <span class="blsp-spelling-error" id="SPELLING_ERROR_5">McKeon</span> at IBM Research's <a href="http://www.research.ibm.com/social/">Center for Social Software</a> to create a more specific timeline and i<a href="http://mattmckeon.com/facebook-privacy/">nteractive chart</a> (click on image below for link to interactive chart and blog post).<br /><br /><div class="CaptionedImage Right Float"><a href="http://mattmckeon.com/facebook-privacy/" ><img src="http://regmedia.co.uk/2010/05/14/facebook_mckeon_privacy_pie.jpg" alt="" width="421" height="662" /></a></div><br />Matt points out on his <a href="http://mattmckeon.com/facebook-privacy/">blog</a>:<br /><blockquote>However,  <span class="blsp-spelling-error" id="SPELLING_ERROR_6">Facebook</span> hasn't always managed its users' data well. In the  beginning,  it restricted the visibility of a user's personal information  to just  their friends and their "network" (college or school). Over the  past  couple of years, the default privacy settings for a <span class="blsp-spelling-error" id="SPELLING_ERROR_7">Facebook</span>  user's  personal information have become more and more permissive.  They've also  changed how your personal information is classified several  times,  sometimes in a manner that has been confusing for their users.  This has  largely been part of <span class="blsp-spelling-error" id="SPELLING_ERROR_8">Facebook's</span> effort to correlate, publish,  and  monetize their social graph: a massive database of entities and  links  that covers everything from where you live to the movies you like  and  the people you trust.</blockquote><br />In a May 13<span class="blsp-spelling-error" id="SPELLING_ERROR_9">th</span> blog post, Ken <span class="blsp-spelling-error" id="SPELLING_ERROR_10">Opsahl</span> continues his coverage and urges <span class="blsp-spelling-error" id="SPELLING_ERROR_11">Facebook</span> to "<a href="http://www.eff.org/deeplinks/2010/05/facebook-should-follow">follow its own Principles."</a> According to <span class="blsp-spelling-error" id="SPELLING_ERROR_12">Opsahl</span>, <span class="blsp-spelling-error" id="SPELLING_ERROR_13">Facebook's</span> current privacy practices coupled with Elliot <span class="blsp-spelling-error" id="SPELLING_ERROR_14">Scrage's</span> (<span class="blsp-spelling-error" id="SPELLING_ERROR_15">Facebook's</span> VP for Public Policy) flippant responses in a recent <span class="blsp-spelling-error" id="SPELLING_ERROR_16">NYT</span> <a href="http://bits.blogs.nytimes.com/2010/05/11/facebook-executive-answers-reader-questions/">readers' question and answer piece</a>, amount to a boatload of double-speak  coming out of <span class="blsp-spelling-error" id="SPELLING_ERROR_17">Palo</span> Alto when it comes to user data privacy.<br /><br />Social software wants to be open by nature. Which is crux of the current  <span class="blsp-spelling-error" id="SPELLING_ERROR_18">Facebook</span> privacy kerfuffle. Without openness connections can't be made. However, with any social group there are implied rules for who can participate, what gets shared, and how. From a user's point of view, social wants to be  open, but not <span style="font-style: italic;">that</span> open.<br /><br />A third party, who's purpose it is to facilitate, moderate, and monetize social  activity, can be at odds to the purpose of the user. It is the third purpose of the service provider, making money, that creates the tailspin. Today <span class="blsp-spelling-error" id="SPELLING_ERROR_19">Facebook</span> takes the point of view that the act of registering for a <span class="blsp-spelling-error" id="SPELLING_ERROR_20">Facebook</span> account is implicit permission for <span class="blsp-spelling-error" id="SPELLING_ERROR_21">Facebook</span> to use any information a user posts for Facebooks own purposes (we're talking about making money here). Facebook is not just there to facilitate the connections that users want to make. <span class="blsp-spelling-corrected" id="SPELLING_ERROR_23">After all</span>, <span class="blsp-spelling-error" id="SPELLING_ERROR_24">Facebook</span> isn't free for <span class="blsp-spelling-error" id="SPELLING_ERROR_25">Facebook</span>.<br /><br />If you look at Matt's interactive chart big changes happened between 2007 and 2009. Yea, I  know a whole year, but I suspect 2008 would show some other interesting data, like jumps in numbers of users, increased numbers of applications, and even increased investment into <span class="blsp-spelling-error" id="SPELLING_ERROR_26">Facebook</span>. In other words <span class="blsp-spelling-error" id="SPELLING_ERROR_27">Facebook's</span> business changed and the opening up of user data provided the means for creating monetary value in <span class="blsp-spelling-error" id="SPELLING_ERROR_28">Facebook</span>.<br /><br />Social networking has reached a tipping point where the "trust" levels are diminishing as usage rises. As more people and applications use the information we post in social networks, the more skittish we become. Not without reason, the rise in spam/<span class="blsp-spelling-error" id="SPELLING_ERROR_29">malware</span> attacks, bullying, "checking-up on" by employers/neighbors/creditors, and identity theft on social media is an indication of how valuable the social media dirt is to others. Of course users want more protections with consistent policies and experiences. But maybe we're gonna have to pay for that luxury.<br /><br /><a href="http://mattmckeon.com/facebook-privacy/"></a><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/6973405408608267122-7837513318023570541?l=khobert.blogspot.com' alt='' /></div>]]></content:encoded>
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		<title>State of the Internet</title>
		<link>http://khobert.blogspot.com/2010/03/sate-of-internet.html</link>
		<comments>http://khobert.blogspot.com/2010/03/sate-of-internet.html#comments</comments>
		<pubDate>Mon, 01 Mar 2010 21:49:00 +0000</pubDate>
		<dc:creator>Karen Hobert</dc:creator>
				<category><![CDATA[email]]></category>
		<category><![CDATA[inernet stats]]></category>
		<category><![CDATA[Social Software]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[Nice reality check.<br /><br /><object width="400" height="300"><param name="allowfullscreen" value="true"><param name="allowscriptaccess" value="always"><param name="movie" value="http://vimeo.com/moogaloop.swf?clip_id=9641036&#38;server=vimeo.com&#38;show_title=1&#38;show_byline=1&#38;show_portrait=1&#38;color=ffffff&#38;fullscreen=1"><embed src="http://vimeo.com/moogaloop.swf?clip_id=9641036&#38;server=vimeo.com&#38;show_title=1&#38;show_byline=1&#38;show_portrait=1&#38;color=ffffff&#38;fullscreen=1" type="application/x-shockwave-flash" allowfullscreen="true" allowscriptaccess="always" width="400" height="300"></embed></object><p><a href="http://vimeo.com/9641036">JESS3 / The State of The Internet</a> from <a href="http://vimeo.com/jessesaves">Jesse Thomas</a> on <a href="http://vimeo.com/">Vimeo</a>.</p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/6973405408608267122-9039637688303929120?l=khobert.blogspot.com' alt='' /></div>  Continue reading: <a href="http://khobert.blogspot.com/2010/03/sate-of-internet.html" target="_blank">State of the Internet</a></p>]]></description>
			<content:encoded><![CDATA[Nice reality check.<br /><br /><object width="400" height="300"><param name="allowfullscreen" value="true"><param name="allowscriptaccess" value="always"><param name="movie" value="http://vimeo.com/moogaloop.swf?clip_id=9641036&amp;server=vimeo.com&amp;show_title=1&amp;show_byline=1&amp;show_portrait=1&amp;color=ffffff&amp;fullscreen=1"><embed src="http://vimeo.com/moogaloop.swf?clip_id=9641036&amp;server=vimeo.com&amp;show_title=1&amp;show_byline=1&amp;show_portrait=1&amp;color=ffffff&amp;fullscreen=1" type="application/x-shockwave-flash" allowfullscreen="true" allowscriptaccess="always" width="400" height="300"></embed></object><p><a href="http://vimeo.com/9641036">JESS3 / The State of The Internet</a> from <a href="http://vimeo.com/jessesaves">Jesse Thomas</a> on <a href="http://vimeo.com/">Vimeo</a>.</p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/6973405408608267122-9039637688303929120?l=khobert.blogspot.com' alt='' /></div>]]></content:encoded>
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		<title>Softening the Social Bite</title>
		<link>http://collaborativestrategyguild.com/2009/06/softening-the-social-bite/</link>
		<comments>http://collaborativestrategyguild.com/2009/06/softening-the-social-bite/#comments</comments>
		<pubDate>Thu, 11 Jun 2009 18:11:10 +0000</pubDate>
		<dc:creator>Karen Hobert</dc:creator>
				<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Collaboration]]></category>
		<category><![CDATA[Social Software]]></category>

		<guid isPermaLink="false">http://collaborativestrategyguild.com/?p=85</guid>
		<description><![CDATA[Remember when email flaming was all the ..er..rage? It took a while for people to learn to turn off the caps lock. Surely there is a learning curve with social sites. In the meantime the stakes are pretty high, like losing your job. <blockquote>The <span id="SPELLING_ERROR_0" class="blsp-spelling-error">minidrama</span> is an increasingly familiar one as companies and workers navigate the landscape defined by sites like <span id="SPELLING_ERROR_1" class="blsp-spelling-error">Facebook</span>, <span id="SPELLING_ERROR_2" class="blsp-spelling-error">MySpace</span> and Twitter. Firings and reprimands over postings to social networking sites have become commonplace over the last year.</blockquote> Surely, as individuals, we'll eventually learn to balance who we "let in" to our social networks, how we reveal our thoughts, and consider who might see what we say or do. I wonder how tolerance...  Continue reading: <a href="http://collaborativestrategyguild.com/2009/06/softening-the-social-bite/" target="_blank">Softening the Social Bite</a></p>]]></description>
			<content:encoded><![CDATA[<p>Remember when email flaming was all the ..er..rage? It took a while for people to learn to turn off the caps lock. Surely there is a learning curve with social sites. In the meantime the stakes are pretty high, like losing your job.</p>
<blockquote><p>The <span id="SPELLING_ERROR_0" class="blsp-spelling-error">minidrama</span> is an increasingly familiar one as companies and workers navigate the landscape defined by sites like <span id="SPELLING_ERROR_1" class="blsp-spelling-error">Facebook</span>, <span id="SPELLING_ERROR_2" class="blsp-spelling-error">MySpace</span> and Twitter. Firings and reprimands over postings to social networking sites have become commonplace over the last year.</p></blockquote>
<p>Surely, as individuals, we&#8217;ll eventually learn to balance who we &#8220;let in&#8221; to our social networks, how we reveal our thoughts, and consider who might see what we say or do. I wonder how tolerance levels for &#8220;past deeds&#8221; will play out in the future. I think we&#8217;ll become more tolerant when just about everyone has had the experience of putting too much out there. It&#8217;s like traffic in LA (I get to say this cause I&#8217;m from LA); the best excuse when you&#8217;re late for a meeting is to blame it on traffic, everyone commiserates with you especially if there was an accident on the freeway. For an interesting read on putting stuff out there take a look at this <a href="http://nymag.com/news/features/27341/">New York Times</a> article from 2007 (funny how this article keeps coming up).</p>
<p>But the answer does not solely lie with the end user. Companies need to frequently communicate with their employees on what they will tolerate and not just rely on draconian measures after the fact. What&#8217;s the phrase, &#8220;an ounce of prevention&#8230;&#8221;? Most companies have some sort of policy on <span id="SPELLING_ERROR_3" class="blsp-spelling-error">cyber</span>-flaming; although it&#8217;s probably obtusely named something like Electronic Communications Agreement that employees my need to sign (but not re-read) once a year. Usually the agreement includes broadly written rules that only do well to serve as blunt instruments when it&#8217;s needed or is useful. Typically signing the agreement is made part of employment terms but the rules are dictated rather than communicated. When was the last time you read the entire licensing agreement when you installed a <span id="SPELLING_ERROR_4" class="blsp-spelling-corrected">piece</span> of software? And do you think of it every time you use the software? Same idea. If a company wants to avoid <span id="SPELLING_ERROR_5" class="blsp-spelling-corrected">embarrassment</span> and leaked information then it should take measures to help employees understand what is tolerated  and help them to do the <span id="SPELLING_ERROR_6" class="blsp-spelling-corrected">right</span> thing.</p>
<p><a href="http://www.wired.com/threatlevel/2009/06/facebooksword/">AP Reporter Reprimanded For <span id="SPELLING_ERROR_7" class="blsp-spelling-error">Facebook</span> Post; Union Protests | Threat Level | Wired.com</a></p>


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		<title>Identity Squatting</title>
		<link>http://collaborativestrategyguild.com/2009/03/identity-squatting/</link>
		<comments>http://collaborativestrategyguild.com/2009/03/identity-squatting/#comments</comments>
		<pubDate>Sat, 28 Mar 2009 17:58:54 +0000</pubDate>
		<dc:creator>Karen Hobert</dc:creator>
				<category><![CDATA[fakes]]></category>
		<category><![CDATA[Identity]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://collaborativestrategyguild.com/?p=68</guid>
		<description><![CDATA[<a href="http://1.bp.blogspot.com/_Zmo4Z016Iu8/ScgYcyez6qI/AAAAAAAABoc/HLdFEx13Wng/s1600-h/idog.jpg" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img id="BLOGGER_PHOTO_ID_5316526242977278626" style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 286px; height: 320px;" src="http://1.bp.blogspot.com/_Zmo4Z016Iu8/ScgYcyez6qI/AAAAAAAABoc/HLdFEx13Wng/s320/idog.jpg" border="0" alt="" /></a> This morning I heard that a friend has had their name and likeness "borrowed" by someone for a twitter account and that someone is posting items as "the fake - insert my friends name here -". The faker has not only used my friends full name but they have also posted a photo of my friend in the profile. The thing is that the only way readers know that the tweeter is "the fake" is by opening the account profile and reading the description that says they are a fake. In other words, in the twitter stream...  Continue reading: <a href="http://collaborativestrategyguild.com/2009/03/identity-squatting/" target="_blank">Identity Squatting</a></p>]]></description>
			<content:encoded><![CDATA[<p><a href="http://1.bp.blogspot.com/_Zmo4Z016Iu8/ScgYcyez6qI/AAAAAAAABoc/HLdFEx13Wng/s1600-h/idog.jpg" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img id="BLOGGER_PHOTO_ID_5316526242977278626" style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 286px; height: 320px;" src="http://1.bp.blogspot.com/_Zmo4Z016Iu8/ScgYcyez6qI/AAAAAAAABoc/HLdFEx13Wng/s320/idog.jpg" border="0" alt="" /></a><br />
This morning I heard that a friend has had their name and likeness &#8220;borrowed&#8221; by someone for a twitter account and that someone is posting items as &#8220;the fake &#8211; insert my friends name here -&#8221;. The faker has not only used my friends full name but they have also posted a photo of my friend in the profile. The thing is that the only way readers know that the tweeter is &#8220;the fake&#8221; is by opening the account profile and reading the description that says they are a fake. In other words, in the twitter stream anything posted by &#8220;the fake&#8221; can easily be considered as the real person tweeting.</p>
<p>Flattering as it may be that someone would choose to make themselves a &#8220;fake me&#8221; I find the whole concept creepy and dangerous. The fact that someone is posting things using my identity (with name and photo) to unwitting readers who do not know that it&#8217;s not really me saying whatever was tweeted is not a happy thought at all.</p>
<p>Humorously, the whole thing reminds me of the great New Yorker cartoon &#8220;On the Internet Nobody knows you&#8217;re a dog.&#8221; Seriously, there is a very important lesson that I personally try to recall when I sign up for social things. I like to participate in social networks (and do) but I keep in mind that identity is more than digital credentials and that I tend to share less with people who&#8217;s identity is more obscure to me. I&#8217;ve been working with people and have developed relationships &#8211; working and personal &#8211; via the Internet for over 20 years now and will continue to do so. But, as in face to face reality, I try to be discerning on who <span class="blsp-spelling-corrected">gets</span> what access to my life and information.</p>
<p>This isn&#8217;t a new problem per <span class="blsp-spelling-error">se</span>, there have been famous cases of identity fraud online; consider the case of the <a href="http://articles.latimes.com/2008/nov/27/local/me-myspace-trial-verdict27"><span class="blsp-spelling-error">cyber</span> bullying mom</a> on <span class="blsp-spelling-error">MySpace</span>. However this is somewhat different. Here someone is saying they are a &#8220;fake&#8221; real person. It&#8217;s like <span class="blsp-spelling-error">cyber</span>-squatting only with a person&#8217;s identity on a popular social network. It&#8217;s hard to tell if &#8220;the fake&#8221; is trying to be malicious or not, it mostly seems like funny stuff. Despite that, things have been posted that my friend would never say and could compromise <span class="blsp-spelling-corrected">their</span> reputation. It&#8217;s new territory in socialization and how the social network providers will respond to these types of things. I&#8217;ll keep you posted if I find out more or how this might resolve.</p>


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		<title>Traction Software, Inc. &#124; Blog1014: Explaining Twitter &#8211; One of Three Places for People</title>
		<link>http://collaborativestrategyguild.com/2009/03/traction-software-inc-blog1014-explaining-twitter-one-of-three-places-for-people/</link>
		<comments>http://collaborativestrategyguild.com/2009/03/traction-software-inc-blog1014-explaining-twitter-one-of-three-places-for-people/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 18:20:06 +0000</pubDate>
		<dc:creator>pbokelly</dc:creator>
				<category><![CDATA[Social Software]]></category>
		<category><![CDATA[Traction Software]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://collaborativestrategyguild.com/2009/03/traction-software-inc-blog1014-explaining-twitter-one-of-three-places-for-people/</guid>
		<description><![CDATA[<p>An excellent social networking snapshot from Traction Software co-founder Greg Lloyd – read <a title="the full post" href="http://traction.tractionsoftware.com/traction/permalink/Blog1014">the full post</a> for more insights, if you’re pondering social software dynamics </p> <blockquote> <p>For me, the most interesting use of Twitter is as host of the world's largest stream of personal broadcast channels: you can find, follow or reply to people adept at the 160 character tweet. For example, I enjoy David Pogue (<a href="http://twitter.com/Pogue">pogue</a>) and Steven Fry (<a href="http://twitter.com/stephenfry">stephenfry</a>) for their ability to mix notes, quips and links. I also follow a sampling of folk interested in hypertext, social software and technology - at least those who don't just repeat what I scan in more detail from their...  Continue reading: <a href="http://collaborativestrategyguild.com/2009/03/traction-software-inc-blog1014-explaining-twitter-one-of-three-places-for-people/" target="_blank">Traction Software, Inc. &#124; Blog1014: Explaining Twitter &#8211; One of Three Places for People</a></p>]]></description>
			<content:encoded><![CDATA[<p>An excellent social networking snapshot from Traction Software co-founder Greg Lloyd – read <a title="the full post" href="http://traction.tractionsoftware.com/traction/permalink/Blog1014">the full post</a> for more insights, if you’re pondering social software dynamics </p>
<blockquote><p>For me, the most interesting use of Twitter is as host of the world&#8217;s largest stream of personal broadcast channels: you can find, follow or reply to people adept at the 160 character tweet. For example, I enjoy David Pogue (<a href="http://twitter.com/Pogue">pogue</a>) and Steven Fry (<a href="http://twitter.com/stephenfry">stephenfry</a>) for their ability to mix notes, quips and links. I also follow a sampling of folk interested in hypertext, social software and technology &#8211; at least those who don&#8217;t just repeat what I scan in more detail from their RSS feeds. I&#8217;ll occasionally reply or rebroadcast a tweet (&quot;retweet&quot;), but I also don&#8217;t feel bad about un-following folk whose posts I&#8217;d rather read in RSS, or tune out as the only way to keep the signal-to-noise ratio of what I read under control. If you attempt to follow a very large number of people, you&#8217;ll end up reading a random sample or facing a signal to noise problem:</p>
<blockquote><p><em>Venkatesh Rao (<a href="http://twitter.com/vgr">vgr</a>): 9:44AM Mar 21:</em> Twitter needs a &#8216;more like this&#8217;/'less like this&#8217; reinforcement learning to lower my SNR <img src='http://collaborativestrategyguild.com/wordpress/wp-includes/images/smilies/icon_sad.gif' alt=':(' class='wp-smiley' /> . Fave tweet types, not people.</p>
<p><em>My reply (<a href="http://twitter.com/roundtrip">roundtrip</a>) about 12 hours later:</em> @<a href="http://twitter.com/vgr">vgr</a> agree. There&#8217;s a great difference between following friends &amp; family where everything counts &amp; topics you care about x everyone.</p>
</blockquote>
<p>I&#8217;ll call this use of Twitter the <em>world&#8217;s largest floating cocktail party, coffee break, and trade show happy hour</em>, where you&#8217;re free to tune in to what anyone is saying to the world &#8211; and talk back if you wish. Just like any party <em>the roof is an introduction,</em> but you can also just step back and enjoy the flow. It&#8217;s a fragmented, freewheeling and noisy place &#8211; but you choose the channels you want to listen to follow and can change channels any time.</p>
</blockquote>
<p><a href="http://traction.tractionsoftware.com/traction/permalink/Blog1014">Traction Software, Inc. | Blog1014: Explaining Twitter &#8211; One of Three Places for People</a></p>


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