Announcing the latest CSG publication, “Mitigating Risk and Finding Opportunity in Software as a Service E-mail for Small and Medium Businesses.” You can download the white paper here or go to our Research page.
Software as a Service (SaaS) e-mail offerings provide some operational productivity benefits at lower prices, although it is not a silver bullet, [...]

I‘m pleased to announce the publication of “Gauging the Real Value of Software as a Service (SaaS) E-mail for Small and Medium Businesses,” a Collaborative Strategy Guild white paper on SaaS E-mail and productivity. You can download the paper here or go to our Research page.

The e-mail market is rapidly evolving as new business-grade [...]

Remember when email flaming was all the ..er..rage? It took a while for people to learn to turn off the caps lock. Surely there is a learning curve with social sites. In the meantime the stakes are pretty high, like losing your job.
The minidrama is an increasingly familiar one as companies and workers navigate the [...]

Follow the link in the article to the McKinsey report, it’s a highly worthwhile read. I think the last comment sums of the net effect of McKinsey’s observations and how nascent the market is, especially for cloud services:
But IBM said it is seeing many customers adopt a mix of public and private cloud models to [...]

I ran across this IDC chart on what customers want with cloud computing service providers. The survey is from August 2008 so it’s pretty current.
Overall not so surprising that cost and performance are at the top of the list. I was a bit surprised that an established provider fell into a lower percentile. I guess [...]